Shipping & returns
How to send your packages home, what shipping may cost and what happens if you need to return something.
How shipping works
You decide when you are finished shopping. Nothing ships internationally until you request it and approve the final cost.
Packages arrive
Send your U.S. orders to your Stateside address using your Customer ID.
Request shipping
Submit the Shipping Request in Member HQ when everything has arrived.
Review the cost
Your packages are consolidated and you receive the final invoice.
Pay and ship
After payment, the parcel ships within 1–3 business days with tracking.
Realistic shipping estimates
These ranges are for planning only. Your final quote depends on the packed weight, box dimensions, destination, contents and current carrier rates.
The price of the merchandise does not determine the shipping price. A $75 order may cost more to ship than a $250 order if it is heavier or takes up more space. Handling fees, membership, VAT and customs charges are not included in the estimates above.
Delivery and customs
Available carriers and delivery speeds depend on the specific parcel.
Delivery
You will receive tracking after shipment. Transit times are estimates and may change because of customs processing, weather or carrier delays.
Customs
Upload your receipts or order confirmations with your Shipping Request so customs information can be completed accurately. VAT, import duty, brokerage and destination-country fees are the customer's responsibility.
Returns
Contact Stateside as soon as possible if you may need to return an item.
A return may be possible
- The retailer's return policy and deadline still apply.
- A $5 handling fee per returned item applies.
- Retailer or domestic return-shipping charges are additional.
- Retailer acceptance cannot be guaranteed.
Standard returns are not available
Once the parcel has been consolidated and handed to the international carrier, Stateside generally cannot process a normal retailer return.
If an item arrives damaged or incorrect, contact Stateside so the appropriate next step can be determined.
Nothing in this policy limits consumer rights or remedies that apply to services provided by Stateside Parcel Co. and cannot legally be excluded.
Ready to ship?
Submit your request once every package you want included has arrived.